Rotorlab FPV Help Center

Rotorlab FPV offers local pick-up within Surrey and Burnaby, BC, Canada. 

How to arrange for a pickup:

1. Select local pick-up as the shipping option during checkout process.
2. Set up an appointment by emailing us at support@rotorlabfpv.com
3. In your email, please include the following: your order #, your preferred date and time and your preferred location. Please refer to our options below.
4. Wait for the confirmation from our team. We will do our best to accommodate you.

For hours and details, please view our pickup hours and locations page.

For hours and more details

We make our best effort to provide an enjoyable online shopping experience to our customers. Sometimes mistakes happen but we stand by our commitment to our customers. 

Please submit a service ticket request by emailing support@rotorlabfpv.com 

We take these situations very seriously and our friendly team will be in touch as soon as possible with solutions to correct the situation.  


Helpful tips:

• Please include your order number in your email 
• If possible please include a photo of the order you've received 

Please email support@rotorlabfpv.com and please include your name and order number. Our friendly support team will be glad to assist you.  Please note that shipping protection is available during checkout. This option will expedite any service requests related to shipments lost in transit.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make the necessary changes. Please keep in mind our policy regarding defective items where customers are expected to verify their items within 48 hours of delivery.

support@rotorlabfpv.com

We have a 15 day return policy for unopened items, which means you have 15 days after receiving your item to request a return in its original condition.

To start a return, please contact us at support@rotrolabfpv.com to process your request. If your return request is accepted, you will be sent a confirmation email with instructions on how to ship the items.

 All items sent without prior notice will be refused. 

We will notify you of your refund request once we’ve received and inspected your return. You will be automatically refunded on your original method of payment. Please keep in mind that refund times will vary based on your method of payment.

CANADA
Rotorlab FPV will ship orders daily to customers in Canada using Canada Post. Same day shipping is available for orders placed before 2:00pm PST. Orders placed after 2:00pm PST will be shipped the following business day. Actual processing time may vary. 

USA
Rotorlab FPV will ship orders from Monday to Friday to customers in the United States using USPS. Same day shipping is available for orders placed before 2:00pm PST. Orders placed after 2:00pm PST will be shipped the following business day. Actual processing time may vary. 

We currently use Canada Post for orders with destination within Canada and United States Postal Service for orders with destinations within the United states . 

We plan to eventually expand our delivery options to include express couriers. 

All orders are packed and shipped from our warehouse in Surrey, BC, Canada

The purchasing customer is responsible for the duty, postage, and fees incurred when shipping an item back for returns and exchange. With the exception of defective items upon arrival, customers will be able to request a reimbursement for the postage and shipping with the receipt once the item is deemed defective upon return.

Please email us at support@rotorlabfpv.com for details 

We will send tracking information to the e-mail address associated with your order once the order has shipped. 

We are unable to provide a tracking number on small packet international orders. If you have any questions regarding order tracking or order tracking eligibility, please email us at support@rotorlabfpv.com 

We ship orders as soon as possible. The best way to make changes to your order in progress is to contact us at support@rotorlabfpv.com.  Our team will do their best to assist you.

Due to lithium ion / lithium polymer battery restrictions we are currently unable to ship outside of North America.