Rotorlab FPV Help Center

We make our best effort to provide an enjoyable online shopping experience to our customers. Sometimes mistakes happen but we stand by our commitment to our customers. 

Please submit a service ticket request by emailing support@rotorlabfpv.com 

We take these situations very seriously and our friendly team will be in touch as soon as possible with solutions to correct the situation.  


Helpful tips:

• Please include your order number in your email 
• If possible please include a photo of the order you've received 

We have a 15 day return policy for unopened items, which means you have 15 days after receiving your item to request a return in its original condition.

To start a return, please contact us at support@rotrolabfpv.com to process your request. If your return request is accepted, you will be sent a confirmation email with instructions on how to ship the items.

 All items sent without prior notice will be refused. 

CANADA
Rotorlab FPV will ship orders daily to customers in Canada using Canada Post. Same day shipping is available for orders placed before 2:00pm PST. Orders placed after 2:00pm PST will be shipped the following business day. Actual processing time may vary. 

USA
Rotorlab FPV will ship orders from Monday to Friday to customers in the United States using USPS. Same day shipping is available for orders placed before 2:00pm PST. Orders placed after 2:00pm PST will be shipped the following business day. Actual processing time may vary. 

We currently use Canada Post for orders with destination within Canada and United States Postal Service for orders with destinations within the United states . 

We plan to eventually expand our delivery options to include express couriers. 

All orders are packed and shipped from our warehouse in Surrey, BC, Canada